TLCiTS offers a wide range of professional services to help your business. We can provide staffing for all facets of your company from short term contracts to your service desk.

Why not outsource your service desk so you can concentrate on what you do best and let our highly trained technicians handle your technical problems. Our Service Desk technicians specialise in solving first and second level issues quickly and efficiently. When incidents and problems need to be escalated they can be assigned to your internal IT department or our own third level engineers to ensure that a resolution is found.

We also offer short term contracts with our skilled TLCiTS systems engineers available when you need them - for as long as you need them. All TLCiTS systems engineers are certified and have a minimum of five years hands-on experience. For more information please refer to our skills section.

The demand for flexible, reliable project services is rapidly increasing due to the expansion in infrastructure and technology programs being implemented by government and corporate organisations. TLCiTS has identified this requirement in the industry and has established a dedicated Project Services Team with the ability to analyse customer requirements, build technical solutions and deliver on time, under budget projects.

The TLCiTS Project Team contains the skills, qualifications and experience to take on a range of projects of all disciplines and sizes. So from installation and compliance through to training and ongoing support, utilise our knowledge and know-how to save you time and money.

TLC IT works with you to identity gaps within your IT strategy, present the business case to senior management and manage the project. We provide the planning, framework and implementation to produce your required outcomes - on budget and within the agreed time frame. Once the project is complete we can provide ongoing maintenance to ensure your business continues to achieve productivity gains.

Our infrastructure support offers a varied range of services that can be tailored to suit our clients’ individual requirements. One of the keys to ensure reliable infrastructure and minimising incidents and downtime is to maintain adequate network monitoring so as to avoid problems. In order to assist with this TLCiTS conducts pre-emptive maintenance as up to 80% of all issues can be identified and avoided with proactive protection. We also offer monthly system health checks and daily remote monitoring. By utilising our monitoring software and remote access tools we are not only alerted to an issue when it arises, we can log, and access the server or any workstation and attend to the issue.

Daily backup monitoring is another focus. While most reliable backup applications will produce a log file on completion, sometimes errors occur and it is these exceptions which can lead to problems in data restoration. In order to ensure the integrity of your daily backup TLCiT emails log files to our service desk where our engineers will review and investigate if necessary.  

TLC IT Services is a Quality Assured IT Services Provider that specialises in assisting customers of various sizes and markets to solve their IT problems and manage their IT Systems. Whether the customer is an individual, small business, educator, corporate business or government agency, their needs will always be handled in an efficient, professional and timely manner. The two specific areas of expertise are Laptop Warranty and Repairs and large scale System's Integration from small servers to Multi racked Blade servers.

Within these two areas we promise a high level of customer satisfaction and turnaround times, remote and onsite support, spare parts and accessories. Our technical engineering workshop staff are experts in the repair of a wide range of laptop/notebook computers including Toshiba, Panasonic, Compaq, HP, NEC, Packard Bell, Acer and IBM/Lenovo. We can also manage and supervise large scale roll-outs and installations of computer systems for all manner of clients with our qualified staff able to help with wireless network design, large scale field force automation, imaging systems and configuration.

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